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Marketing in a Minute — Direct Mail: Measurement

Lori Paikin
Lori Paikin March 09, 2022 1 min
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Photo by PhotoMIX Company from Pexels

Every day we take actions, intending to favorably impact our business. In order to know if an action had that desired impact, we need to be able to measure its outcome. Tune into this Marketing in a Minute to learn about the key components to measurement in marketing.

 

(Marketing in a Minute Transcription)

Every day we take actions, intending to favorably impact our businesses. In order to know if an action had that desired impact, we need to be able to measure its outcome.

When considering measurement, start by defining your objective. Why are you taking a specific action? What are you trying to accomplish?

Next, develop a set of KPIs, key performance indicators, that will serve as representation of how well you did in achieving that objective.

Normalize these metrics across the various marketing programs you’re using. Success metrics for email campaigns are different from those used with digital or social campaigns and different from those used with direct mail.

You can’t compare an email open rate to a direct mail deliverability rate. You can’t compare a digital click thru rate to actual transactions. And you can’t compare digital impressions served to direct mail impressions served.

Last, determine the attribution methodology to use when multiple campaigns contribute to an outcome. 

If you determine success based on a specific metric that can’t be calculated, you may need to consider changing the success criteria or eliminating a program that can’t be measured the way you need it to be measured. Remember, if you can’t measure it, you can’t improve it.

Hitting the (re)Target Directly

 


Related Topics

  • Consumer-Focused Marketing
  • Data-Driven Marketing
  • Intent Data
  • Intent Marketing
  • Individualization
  • Customer Experience
  • consumer data
  • Data
Lori Paikin
Lori Paikin

Lori Paikin is a 20 year veteran of the direct mail and digital industry’s. She started her career on the list management and list brokerage side of the industry before joining Abacus in 1993. Lori led the expansion of the sales and account managements teams through the acquisition with DoubleClick before leaving in 2005 to join Next Action / Datalogix. In her role with DLX, Lori was GM of the retail vertical supporting sales, client services, marketing and product. Lori joined the NaviStone team in a consulting capacity in 2016 before joining full time as Chief Revenue Officer, this past March.


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