We are just a few weeks from the end of 2020, what a year. As everyone has adjusted to the COVID impact of retail and working remote, I wanted to summarize four articles from the quarter that caught my eye. Grab your coffee and find the corner of your home where you can catch up on some quick reads.
Retail lost visionary, Tony Hsieh last month. He had played an integral part in helping create the thriving Zappos business. His mantra was, “Delivering Happiness” to others and he was constantly heard saying: Zappos is a service company that happens to sell shoes.
To read more about the legacy he built and the transformation he led in online retail check out this story on CNN.com.
2. Bed Bath & Beyond posts same-store sales gain for the first time since 2016 thanks to e-commerce gains
Another retailer is elevating the customer experience. This quick read is an interview with Bed Bath & Beyond's CEO, Mark Tritton. In this piece he lays out what they are doing to change their thinking and stores. “When home is everything, we’re really poised to be the epicenter of that,” CEO Mark Tritton said in an interview with CNBC. “We were agile about getting after that.” Check out the story here.
While some industries are seeing increased sales due to more people buying online, other industries are hurting. This article covers it in a nutshell. Read more in this story, written by April Berthene, about how consumer shopping behavior has changed.
With an unprecedented year (almost) behind us, it is no surprise that this retail holiday provided unprecedented results. Take a look at NaviStone's recap of how the 2020 Black Friday and Cyber Monday surges have impacted this shopping season. Check out the infographic here!